The following statement explains how we will use and process your data.

You should also read our Terms and Conditions of Use, which details the acceptable use of our websites.

This statement only applies to Bonafidee’s websites and not to any other websites including any third-party websites that are linked to it. We do not make this information available to third parties.

Please read this privacy statement carefully.

How We Collect Your Personal Information

We collect information containing your personal data when you fill out a form or enter information onto our website.

How We Use Your Personal Information

Your personal information may be used in a number of ways:

  • Identifying potential customers or subscribers.
  • As part of the account opening process for new customers, including verifying your identity.
  • Providing you with the services that you have requested, including dealing with your requests and queries and maintaining our records and for other administrative purposes.
  • For the purposes of operating our systems properly and to protect ourselves and/or our users.

We may also share statistical information gathered by us about you to other reputable organisations, but the information we provide will not include details that would allow these organisations to identify you.

We may disclose personal information about you to government agencies, fraud prevention agencies and other lawful and/or competent authorities to comply with applicable laws, court orders or lawful government requests.

How Do We Protect Your Information?

We recognise the importance of keeping your personal information secure.

We take all reasonable steps to ensure that our online transactions are secure and that we protect the privacy of information provided to us. We have strict security and confidentiality procedures covering the storage and disclosure of information to maintain confidentiality; prevent unauthorised access; and to comply with the General Data Protection Regulation (GDPR) 2018 as well as other industry security standards.

Do We Use Cookies?

Yes, Cookies are small files that are transferred to your computer's hard drive when you access our website. These files are text-only strings that are entered into the cookie file or "memory" of the browser on your computer. We use cookies to:

  • allow you to sign in to the site;
  • record your preferences;
  • remember you on subsequent visits to our website; and
  • collect aggregated information (using Google Analytics) about how the site is used to help us evaluate and improve your experience of the site.

Most browsers are set up to accept cookies by default. You may set your browser to opt-out of cookies, however you may not be able to access many of the features and/or products and services that we provide if you do.

To find out more about cookies, please visit Google provide a browser add-on for opting out of Google Analytics. We are not responsible for the content of external sites.


If you have indicated your consent by ticking the relevant box on our website, we may from time to time send you promotional information about our products and services by email, telephone or post.

We will not share your information with other companies.

If you do not wish to receive information on other products and services, you can “unsubscribe” at any time by contacting us (see the Contact Details below).

Contact Details

If you have any queries about our privacy statement or our information practices, you may contact us by writing to the:

Head of Information Security,
Bonafidee Limited,
Mount Pleasant House
Lonsdale Gardens,
Tunbridge Wells,
Kent TN1 1HJ

or by any of the other methods described in the "Contact Us" section of our websites.

The Information Commissioner & Complaints

The Information Commissioner’s Office is the UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals, for more information relating to the privacy of your personal information you can visit the Information Commissioner’s Office website at:

Bonafidee are committed to resolving any questions or concerns you may have. Please phone us on 0345 319 3075 or email us so that we can look into your concern in the first instance. We will do everything we can to resolve your issue promptly and fairly.

Policy Scope

This statement applies to all pages within Bonafidee’s websites. Bonafidee may change this statement from time to time without notice to reflect changes in law or to our services and products.

Latest Version: 05 June 2018

Call or enquire now

Call us on 0345 319 3075, or complete an enquiry form to find out more.